More Security...Longer Lines
- Ken Kanara
- Jul 29, 2016
- 1 min read
Do you dread the checkout process as we transition to EMV / Chip technology? Sure, there is added security and lower fraud rates, but it seems like the checkout process is much longer. Well, it is... more than 5 times as long!While the shift is an important step for the payments industry, it creates many challenges in practice.
How can retailers maintain customer satisfaction with the added wait times? Does the new problem create a new opportunity for retailers to engage with customers?
Interested in learning more? ECA can help.
Contact Ken Kanara, our Engagement Director for a free Strategic Needs Assessment today.
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